These Terms and Conditions, published on the LORDISC.COM website (hereinafter: the “Terms of Business”) set out the terms of purchase of products through the LORDISC website, which is available at http://www.lordisc.com (hereinafter: the “website”). ) and is managed by the company VGM inženiring Ltd, Fužine 134, SI-1241 Kamnik (hereinafter: the “provider”).
In addition to these Terms and Conditions, certain sections, subpages, or certain users may be subject to special terms and conditions or contractual terms.

“Customer” or “user” in these terms of business represents any person who decides to purchase products through the LORDISC website or otherwise express an interest in purchasing the provider’s products.

The content on the website is for informational and educational use and is not intended as a substitute for a medical consultation. On the usefulness of our advice and suggestions, we advise the customer to consult with their personal physician depending on their medical condition. The content published on the website is for information purposes only and is not binding on the provider and does not form an integral part of the offer of products that the provider advertises on the website.

By using the website, the user accepts and agrees to all the provisions of these terms of business, which also include all links and their components, and confirms that he has been informed of the privacy policy. The buyer or user warrants by purchase that he is over 18 years of age.

The essential characteristics of the products, prices, including all taxes and other duties, as well as information on the method of payment and delivery are valid at the time of final confirmation of the order. In the event of a possible change in the delivery time, the buyer will be notified of the change in an appropriate and timely manner.

The price of the product, the value of VAT, and the cost of postage can be seen in the shopping cart before the order is completed. The customer will also be notified of all information about the submitted online order to the e-mail address provided in the shopping cart when entering their information. If he does not receive it, there is a possibility that the customer has provided the wrong email address. In such a case, we ask the customer to contact us:

• via e-mail: info@lordisc.com; users should send an email for any objections, comments, questions, or statements) or
• via telephone number 040 575 141.

1. Provider information

Provider and his address:
VGM inženiring ltd
Fužine 134
SI-1241 Kamnik
Registration number: 8673403000
VAT identification number: SI91632153
Entered in: Court Register of the District Court in Ljubljana, on 2.7.20202.

2. Final confirmation of the order
The order is finally confirmed and completed when the customer places an online order with all contact details.

3. Possibility to change the order

All desired changes related to the already placed and confirmed order, the buyer can notify the provider when he will contact you for final confirmation of the change of the order by phone or send an e-mail in response to the e-mail “Information about your order “. received when placing the order.

4. Delivery information

Products in stock will be delivered within 2 to 14 working days from the date of the final confirmation of your order. Products that are not in stock will be delivered within 7 to 30 working days from the day of the final confirmation of your order. Products will be delivered via DHL express mail.

If the ordered products cannot be delivered within the foreseen time, we will inform the customer, using the contact information that the customer will entrust to us when placing the order.

The charged cost of postage will be evident in the contents of the shopping cart before the completion of the online order.

5. Payment terms

Payment for any ordered product is made via electronic online payments listed on the website.

6. Purchase process

Step 1 – Your cart
On the website www.lordisc.com, in the upper right corner, there is a shopping cart icon, in which the customer (after clicking on the icon) is shown the products that he added to the shopping cart while browsing the online store.

If the customer wants to remove a specific product from the shopping cart, he can do so by clicking on the link “Remove product”, which is located in the short description of the product in the cart. If he wants to add another product to the cart, he does so by clicking on the link “Back to the store”. Click on the mentioned link to return to the online store.

Under the selected products is the cost of delivery and the total cost of purchase. Then, by clicking on the “Complete order” button, you confirm the selection of products in the shopping cart and proceed with the next step required to place the order.

Step 2 – Delivery information
The buyer must provide the required contact information (gender, name, surname, address, phone number, e-mail address), which we need to confirm and complete the order and delivery of the product. Must enter at least one valid phone number.

If the customer wants to return to the previous step of the cart, he can do so by clicking on the “Back” button or. “Back” in the browser toolbar, or click the “Back to the previous step” link. Confirm the entered data by clicking on the “Choose the payment method” button and thus proceed to the next step required for placing an order.

Step 3 – Payment method
The customer selects the payment method offered in the “Select payment method” field.

If he wants to return to the previous step of the basket, he can do so by clicking on the “Back” button or. “Back” in the browser toolbar or by clicking the “Back to previous step” link. Click on the “Complete order” button to proceed to the next step.

Step 4 – Completion of the order
In this step, the customer can review the contents of the shopping cart, the submitted delivery information, and the payment method he has chosen. The order is confirmed and submitted by clicking on the “Complete order” button.

If the order award message has been successfully submitted, the text “The order has been successfully submitted” will be displayed on the customer’s website. In addition, an email with the details of the order placed will be sent to the customer’s email address entered in step 2.

Step 5 – Confirm the order and withdraw from the order before delivery
After placing the order, the customer will receive an e-mail with the details of the placed order together with a notification that the order has been placed and recorded at the forwarded e-mail address you entered when ordering. With the mentioned e-mail, the buyer will be informed that in case of any additional information, he can contact us by phone (040 575 141) or by e-mail info@lordisc.com.

The electronic notification will also contain a message as a confirmation of the completed order and all additional information about the estimated delivery time of the ordered products. If the customer wishes to cancel the order after confirming the order, he will be able to do so until the ordered products are shipped, by phone, by calling the phone number (040575141) or by e-mail info@lordisc.com.

Step 6 – Shipment of products
We prepare the products for shipment within the agreed deadline and send it to the customer’s address. In the event that the delivery time is unexpectedly extended by more than stated in point 4 of the terms of business, we will notify the customer by phone, e-mail, or regular mail. Upon dispatch of the order, the customer will receive an e-mail and a code for monitoring mail via the application of the contractor for the delivery of goods by DHL Slovenia.

7. Customer identification upon receipt of products

Step 6 – Shipment of products
We or our authorized DHL delivery service reserve the right to verify the identity of the recipient of the ordered products (access to personal or other documents), as this ensures that we can deliver the products to the right customer.

8. Fifteen-day withdrawal from purchase

Every customer has the right to, in accordance with the legislation in force at any time, currently determined by Articles 43, 43.a, 43.b, 43.c, 43. č, 43.d, 43.e, 43.f, 43.g of the valid Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 98/04 114/06, 126/07, 86/09, 78/11, 38/14 and 19/15) (hereinafter: “ZVPot-1”) in 15 days after receiving the products, he announces that he is withdrawing from the purchase, and in the message, he states the necessary information about the purchase – e.g. name and surname, no. invoices, etc., on the basis of which the company can process his request. In this case, he can return the product without having to give a reason for his decision. In accordance with the provisions of the said Act (paragraph 7 of Article 43.d of the ZVPot), the consumer does not suffer any additional costs when returning products, except for the cost of direct return of goods. The latter in this case depends on the type of goods, we do not accept redemption shipments. The product or products must be returned to the seller no later than 15 days after the notification of withdrawal from the contract (purchase). In the event of such a withdrawal from the purchase, the consumer is only liable for the reduced value of the goods due to the handling of the goods, which is not necessarily necessary to determine its nature, properties, and performance.

The consumer notifies the provider of the withdrawal from the purchase and return of the purchased products by calling the telephone number 040575141 or written notice to the e-mail address: info@lordisc.com.

Before deciding that the customer will withdraw from the purchase, the customer may inspect and test the product to the extent strictly necessary to establish the actual situation. The buyer may not continue to use the product until the withdrawal from the purchase. It is considered that the message of resignation or. the product is shipped on time if the shipment is delivered on time.

The possibility of returning products or withdrawing from the purchase does not apply in cases as determined by ZvPot-1 (paragraph 5 of Article 43 h), namely for distance purchase contracts:

• on goods or services whose price depends on fluctuations in markets over which the company has no influence and which may occur within the withdrawal period;

• on goods manufactured according to the consumer’s precise instructions and adapted to his personal needs;
• on goods which are perishable or expire quickly;
• on the provision of services, if the company fulfills the contract in full and the provision of services began on the basis of the consumer’s explicit prior consent and with the consent to lose the right to withdraw from the purchase when the company fulfills it in full;
• on the supply of sealed audio or video recordings and computer programs, if the consumer has opened the security seal after delivery;
• on the supply of newspapers, periodicals or magazines, except in the case of subscription contracts for the supply of such publications;

The purchase price will be refunded no later than 14 days after receipt of the notice of withdrawal or after receipt of the returned product (the purchase price will be returned with the same means of payment as you used unless you explicitly request a refund via another means of payment and do not incur any costs – you can inform us about the latter via the telephone number 040757141 or in writing to the e-mail address info@lordisc.com.

The company may withhold payment until it receives the returned goods or until the consumer sends proof that the goods have been returned, whichever occurs first. For more detailed information on the product return process, call 040 575 141.

9. Processing of personal data

Personal data is processed in accordance with the privacy policy.

10. Resolving complaints

If the customer wants to advertise the purchased product or is interested in the terms of advertising the product, he can contact us as follows:

• via email: info@lordisc.com or
• call 040 575 141.

Complaints regarding the offer and purchases on the website are resolved by the bidder during working hours from Monday to Friday between 8.00 and 16.00, on telephone number 040 575 141.

11. Liability for defects and warranty

As a provider, we undertake to deliver the goods in accordance with the contract and are liable for material errors in their performance in accordance with the Consumer Protection Act. As a consumer, the buyer can exercise his rights arising from a material defect if you notify us of the defect within two months from the day the defect was discovered, but no later than two years after the goods were delivered.

In accordance with the legal obligation, VGM inženiring d.o.o. for products specified in the Rules on goods for which a warranty for faultless operation is issued, gives a one-year warranty for faultless operation. Any longer warranty period can be seen from the warranty card.

The warranty can be claimed by the customer directly from the warranty provider. When claiming the warranty, the warranty conditions stated on the warranty card attached to the product apply. The warranty can be claimed upon presentation of an invoice or other document from which the date of delivery of the product derives, in accordance with applicable consumer legislation. If the defects in the product are not remedied within 45 days from the date of receipt of the request to rectify the defects, the company will replace the product free of charge with the same, new and faultless goods. After the expiration of the warranty for products, the consumer has the right to repair, maintenance of goods, spare parts, and attachments for 3 years after the expiration of the warranty period.

12. Exclusion of liability

We reserve the right to disable the website or disable access to it due to technical or other problems and maintenance, which also means disabling or hindering the use of the online store. We are not responsible for any compensation for damages or costs incurred by the customer due to the termination, non-operation, or obstacles to the operation of the website. We do not guarantee the accuracy, completeness, and correctness of the content published on the website, nor do we assume responsibility for any damage you may suffer as a result of relying on the published content.

In the event of technical problems on the website, we reserve the right to cancel orders placed, which are affected by a technical error and we are not charged with any compensation for any damage in this regard. In the event of order cancellation, we will notify you as soon as possible and inform you of the next steps.

We are not liable for any damage that may occur to your hardware, software, or other equipment due to the use of the website. You must ensure that the equipment (antivirus, etc.) is adequately protected against accessing and using the website.

The customer must ensure the appropriate security and confidentiality of the information used to log in to the website (email address, password). We are not liable for any damage that may occur to the customer due to unauthorized disclosure or use of registration information.

13. Application of law and jurisdiction

Legal relations between customers, as users of the website, and the provider, as the operator of the website, are regulated by the regulations of the Republic of Slovenia. Any disputes will be resolved amicably, but if this is not possible, the court with substantive jurisdiction in Ljubljana will have jurisdiction to resolve disputes.

14. Final

The invalidity of any provision of these Terms and Conditions, regardless of the reason for the invalidity, shall not result in the invalidity of these General Terms and Conditions as a whole. In such a case, the invalid provision is considered unwritten, while these general terms and conditions remain in force, without the invalid provision.

In the event that the provisions of these terms and conditions are in conflict with the provisions of the individual contract between customers and the provider or. agreed on special conditions, the provisions of the individual contract or agreed special conditions.

These terms and conditions will enter into force on 01.10.2020.